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Refund and Return Policy
This Refund and Return Policy applies to all items purchased from the [Company Name] online store. We are dedicated to ensuring customer satisfaction and offer a simple and transparent return and refund process, as outlined below.
Order Cancellation
Customers may cancel their orders and receive a full refund, provided that the order has not been shipped. Once an order has been dispatched, cancellation is no longer possible.
Return and Exchange Guidelines
1. Contact Timeframe
Customers must contact our customer support team via email within 20 calendar days of receiving their product to initiate a return or exchange.
2. Conditions for Returns or Exchanges
We accept returns or exchanges under the following conditions:
Arrival damage
Manufacturing defects
Incorrect items shipped
Quality issues
Unsuitable fit
Change of mind or customer dissatisfaction
3. Required Documentation
To assist in the return or exchange process, customers must provide clear photographs of the items. This helps our customer service team assess the issue and guide further steps.
4. Item Condition
Items must be unused, in their original packaging, and in new condition. We cannot accept returns or exchanges for items that have been used, altered, or damaged.
5. Return Address
Returns must be sent to the address provided by our customer service team, which may differ from the address on the original packaging.
6. Unauthorized Returns
Returns made without prior communication with our customer service team will not be accepted.
Responsibility for Return/Exchange Shipping Costs
1. [Company Name] Responsibility
We will cover return/exchange shipping costs for items that are:
Defective
Damaged during transit
Incorrect items received
Manufacturing defects
Broken after use
2. Customer Responsibility
Customers are responsible for return/exchange shipping costs for the following:
Change of mind
Dislike of the product
Size or fit issues
Return and Exchange Procedure
To initiate a return or exchange, please contact our customer service with the following details:
Order number
SKU number or product name
Reason for return or exchange request
Our team will respond with the return address and further instructions. Once you have the return address, please send the items back with:
Proof of return (such as a tracking number)
Valid receipt
After we receive your return, we will process the request and inform you via email regarding your refund or exchange status.
Refund Policy
1. Full Refunds
We will issue a full refund for:
Damaged or defective items (including return shipping costs)
Orders canceled before shipment
Lost parcels
2. Customer Errors
If a customer provides incorrect shipping information, they may be responsible for the loss of the parcel.
3. Refund Criteria
Refunds will not be issued for:
Used items
Items with visible damage (except for defective products)
4. Refund Process
Refunds will be credited to the original payment method within 7 business days (Monday to Friday) after processing.
5. Partial Refunds
Partial refunds may be applied if the returned item is not in its original condition but is not defective.
Restocking Fee
There will be no restocking fee charged for returns.
Return Label Distribution
For Defective Items: A return label will be included in the shipment box for easy return.
For Customer Remorse: A return label will also be provided in the shipment box for returns due to customer change of mind.
Contacting Us
If you have any questions regarding our Refund and Return Policy or need assistance, please don’t hesitate to contact us:
Email: support@dsdjucnk.com
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (UTC5)
Response Time: We aim to respond to your inquiry within 24 business hours.
Thank you for shopping with Dsdjucnk. We are committed to ensuring that your experience with us is a positive one!