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Refund and Return Policy

This Refund and Return Policy applies to all items purchased from the [Company Name] online store. We are dedicated to ensuring customer satisfaction and offer a simple and transparent return and refund process, as outlined below.

 Order Cancellation

Customers may cancel their orders and receive a full refund, provided that the order has not been shipped. Once an order has been dispatched, cancellation is no longer possible.

 Return and Exchange Guidelines

1. Contact Timeframe  

   Customers must contact our customer support team via email within 20 calendar days of receiving their product to initiate a return or exchange.

2. Conditions for Returns or Exchanges  

   We accept returns or exchanges under the following conditions:

    Arrival damage

    Manufacturing defects

    Incorrect items shipped

    Quality issues

    Unsuitable fit

    Change of mind or customer dissatisfaction

3. Required Documentation  

   To assist in the return or exchange process, customers must provide clear photographs of the items. This helps our customer service team assess the issue and guide further steps.

4. Item Condition  

   Items must be unused, in their original packaging, and in new condition. We cannot accept returns or exchanges for items that have been used, altered, or damaged.

5. Return Address  

   Returns must be sent to the address provided by our customer service team, which may differ from the address on the original packaging.

6. Unauthorized Returns  

   Returns made without prior communication with our customer service team will not be accepted.

 Responsibility for Return/Exchange Shipping Costs

1. [Company Name] Responsibility  

   We will cover return/exchange shipping costs for items that are:

    Defective

    Damaged during transit

    Incorrect items received

    Manufacturing defects

    Broken after use

2. Customer Responsibility  

   Customers are responsible for return/exchange shipping costs for the following:

    Change of mind

    Dislike of the product

    Size or fit issues

 Return and Exchange Procedure

To initiate a return or exchange, please contact our customer service with the following details:

 Order number

 SKU number or product name

 Reason for return or exchange request

Our team will respond with the return address and further instructions. Once you have the return address, please send the items back with:

 Proof of return (such as a tracking number)

 Valid receipt

After we receive your return, we will process the request and inform you via email regarding your refund or exchange status.

 Refund Policy

1. Full Refunds  

   We will issue a full refund for:

    Damaged or defective items (including return shipping costs)

    Orders canceled before shipment

    Lost parcels

2. Customer Errors  

   If a customer provides incorrect shipping information, they may be responsible for the loss of the parcel.

3. Refund Criteria  

   Refunds will not be issued for:

    Used items

    Items with visible damage (except for defective products)

4. Refund Process  

   Refunds will be credited to the original payment method within 7 business days (Monday to Friday) after processing.

5. Partial Refunds  

   Partial refunds may be applied if the returned item is not in its original condition but is not defective.

 Restocking Fee

There will be no restocking fee charged for returns.

 Return Label Distribution

 For Defective Items: A return label will be included in the shipment box for easy return.

 For Customer Remorse: A return label will also be provided in the shipment box for returns due to customer change of mind.

 Contacting Us

If you have any questions regarding our Refund and Return Policy or need assistance, please don’t hesitate to contact us:

 Email: support@dsdjucnk.com  

 Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (UTC5)

 Response Time: We aim to respond to your inquiry within 24 business hours.

Thank you for shopping with Dsdjucnk. We are committed to ensuring that your experience with us is a positive one!